Terms of service

Terms of Service

Last updated: 11 September 2026

Welcome to Bondi Balance. These Terms of Service govern your use of our website and your purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

1. About Our Store

This website is operated by:

Trading Name: Bondi Balance
Email: info@bondibalance.com.au

In these Terms, "we", "us", "our" and "[Store Name]" refer to the business operating this website.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use our website for fraudulent or unlawful activities
• Attempt to gain unauthorised access to our website or systems
• Interfere with the security or operation of our website
• Copy, reproduce or distribute our content without permission
• Use our website in a way that could damage our business or other customers
• Submit false or misleading information when placing an order

We reserve the right to restrict or terminate access to our website where reasonably necessary.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and other information on our website are accurate.

However, minor variations may occur between product images and the actual product, including differences in colour, packaging, measurements or appearance.

Such variations do not affect your rights under the Australian Consumer Law.

4. Fitness Products and Safety

Our products are intended to support fitness, exercise and general physical activity.

You should carefully read and follow any instructions, warnings or safety information supplied with a product before using it.

Before beginning a new exercise routine or using fitness equipment, you should consider whether the activity is appropriate for your individual circumstances.

Stop using a product if it appears damaged, defective or unsafe.

Unless expressly stated otherwise, our products are not medical devices and are not intended to diagnose, treat, cure or prevent any medical condition.

We are not responsible for injury resulting from misuse, modification, improper assembly, failure to follow instructions, or use of a product contrary to its intended purpose, to the extent permitted by law.

Nothing in these Terms excludes or limits rights that cannot legally be excluded under Australian law.

5. Product Availability

Product availability may change without notice.

Because we operate a dropshipping business, products may be fulfilled by third-party suppliers and fulfilment partners.

If a product becomes unavailable after you place an order, we may contact you to discuss an alternative or provide an appropriate refund.

6. Orders

When you place an order through our website, you agree to provide accurate and complete information.

After placing an order, you may receive an order confirmation email.

An order confirmation confirms that we have received your order but does not necessarily mean that the order has been accepted for fulfilment.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable
• There is an obvious pricing or listing error
• We suspect fraudulent or unauthorised activity
• We are unable to fulfil the order
• The information provided is materially incorrect

If we cancel an order after payment has been received, we will provide an appropriate refund.

7. Prices

All prices are displayed in Australian dollars (AUD) unless otherwise stated.

We reserve the right to change prices at any time.

Price changes will not affect orders that have already been accepted, except where an obvious pricing error has occurred.

If we discover an obvious error in the price of a product you ordered, we may contact you before processing the order and provide you with the option to proceed at the correct price or cancel the order.

8. Payment

We accept payment methods displayed at checkout.

Payments may be processed through third-party payment providers.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

We do not generally store complete payment-card details ourselves. Payment information may be handled by the relevant payment provider according to its own terms and privacy policy.

9. Shipping and Delivery

Shipping information, estimated delivery times and shipping costs are provided through our website and checkout.

Delivery times are estimates and may vary depending on your location, fulfilment partner, shipping carrier and other circumstances.

As a dropshipping store, some products may be shipped directly from third-party suppliers.

We are not responsible for unreasonable delays caused by circumstances outside our reasonable control, but this does not limit any rights you may have under Australian Consumer Law.

Please see our Shipping Policy for additional information.

10. Returns, Refunds and Consumer Guarantees

Our Returns & Refunds Policy explains our process for returns, refunds and replacements.

Nothing in our Returns & Refunds Policy or these Terms excludes, restricts or modifies your rights under the Australian Consumer Law.

Australian consumer guarantees cannot be excluded.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy if a product fails to meet a consumer guarantee.

Australian Consumer Law rights apply regardless of whether a manufacturer's warranty or voluntary store return policy is offered.

11. Change of Mind

Unless otherwise stated, we are not required to provide a refund simply because you have changed your mind, selected the wrong product or no longer want your purchase.

Where we voluntarily offer change-of-mind returns, the applicable conditions will be displayed in our Returns & Refunds Policy.

This section does not affect any rights you have under the Australian Consumer Law.

12. Third-Party Suppliers and Services

We may use third-party suppliers, manufacturers, fulfilment companies, payment providers, shipping carriers, technology providers and other service providers to operate our business.

These third parties may process information or provide services necessary to fulfil your order.

Our use of third-party providers does not remove or reduce your rights against us under applicable Australian consumer law.

13. Intellectual Property

All content on our website, including but not limited to:

• Logos
• Brand names
• Text
• Product descriptions
• Graphics
• Photographs
• Videos
• Website design
• Icons
• Other original content

is owned by or licensed to us unless otherwise stated.

You may not reproduce, modify, distribute, publish or commercially exploit our website content without our written permission.

14. User-Submitted Content

If you submit reviews, photographs, comments, testimonials or other content to us, you agree that we may use that content for legitimate business and marketing purposes, subject to applicable law and our Privacy Policy.

You confirm that you have the right to provide the content and that it does not unlawfully infringe another person's rights.

We reserve the right to remove content that is unlawful, offensive, misleading, abusive or otherwise inappropriate.

15. Website Accuracy

We aim to keep our website information accurate and current.

However, we do not guarantee that every piece of information on our website will always be complete, accurate, current or free from errors.

We may correct errors, update information or change website content at any time.

16. Third-Party Links

Our website may contain links to third-party websites or services.

These links may be provided for convenience or additional information.

We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.

Your use of third-party websites is subject to their own terms and policies.

17. Promotions and Discount Codes

From time to time, we may offer promotional codes, discounts or special offers.

Promotions may have specific terms, expiry dates, product exclusions or usage limits.

Unless otherwise stated, promotional codes cannot be combined with other offers and have no cash value.

We reserve the right to cancel or modify a promotion where reasonably necessary, subject to applicable law.

18. Limitation of Liability

To the maximum extent permitted by law, we are not liable for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms excludes, restricts or modifies any guarantee, condition, right or remedy that cannot legally be excluded, restricted or modified under Australian law.

Where the law permits us to limit our liability, our liability will be limited to the extent permitted by law.

19. Events Outside Our Control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, pandemics, strikes, transport disruptions, supplier interruptions, postal delays, internet outages, government restrictions or other unforeseen events.

Where such circumstances occur, we will take reasonable steps to minimise disruption and keep customers informed where appropriate.

20. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and disclose personal information.

By using our website, you acknowledge that you have read our Privacy Policy.

21. Account Security

If you create an account with us, you are responsible for keeping your login information confidential.

You must notify us if you believe your account has been accessed without authorisation.

We are not responsible for losses resulting from your failure to maintain the security of your account information, except where required by law.

22. Termination

We may suspend or terminate your access to our website where reasonably necessary, including where you breach these Terms or use our website unlawfully.

Termination does not affect rights or obligations that arose before termination.

23. Changes to These Terms

We may update these Terms of Service from time to time.

Changes will be published on this page with an updated "Last updated" date.

Your continued use of our website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by law.

24. Governing Law

These Terms are governed by the laws of [State/Territory], Australia.

You agree that disputes will be subject to the applicable courts and laws of that jurisdiction, subject to any mandatory consumer rights available to you under Australian law.

25. Contact Us

If you have questions about these Terms of Service, please contact us:

Bondi Balance
Email: info@bondibalance.com.au

We are committed to providing a straightforward and reliable shopping experience for our customers.

Thank you for shopping with Bondi Balance.